You can choose from these options:

• Drop your package off at a Fast Royals Services Drop-off Location
• Arrange for a courier pickup online
• Arrange for a courier pickup by calling the Customer Service
• Use a regular pickup scheduled with the Customer Service

If you do not have access to a tracking number, you can still track your shipments with Alternate Reference Tracking.

With Alternate Reference Tracking, you can track your shipments using reference numbers already assigned to a shipment. You can either track with or without an account number.

Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a Fast Royals Services service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.

You can also track packages without a tracking number using Fast Royals Services InSight®. Fast Royals Services InSight is a value-added service that can provide eligible customers with a new level of visibility. Learn more about Fast Royals Services InSight.

Yes. To confirm a Fast Royals Services Express has been received and signed for, you can use our online Signature Proof of Delivery feature. With this tool, you can see a picture of the recipient's signature

You can obtain a Signature Proof of Delivery letter with detailed information by providing the 9-digit Fast Royals Services account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes complete contact name, company name, street address, city, state/province, zip/postal code, and country information for both the shipper and recipient (if available).

Without the account number, only the signature is available.

The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery where applicable..

Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. Fast Royals Services Money-Back Guarantee does not apply to shipments that are rerouted.

Fast Royals Services reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. Fast Royals Services will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. If you want more information about the status of your package, please call Customer Service.

Yes. If your Fast Royals Services Express package is delivered even 60 seconds later than we promise, we provide a Money-Back Guarantee (some restrictions apply). For more information, please refer to the Federal Express Conditions of Carriage for EMEA.